FAQ’s

 

Before contacting us, how about you take a look at some questions our customers frequently ask us. If you can’t find the answer to what you would like to know about,  we’ll be happy to speak to you!

FAQ’s

Take a look at some questions our customers frequently ask us. If you can’t find the answer to what you would like to know about,  we’ll be happy to speak to you!

How can you help me prepare my manuscript for publication?

QP editors can help you in many ways! Just depends what you want help with. We provide services for all stages of the publication process, from writing coaching, translation, re-writing and editing of your manuscript to formatting of your tables and figures. Click here for more information about all of the services that we provide, or you can contact us here.

Do you only check my manuscript for spelling and grammar?

We do alot more! There is a lot more to check in a manuscript than spelling and grammar. Writing a manuscript is not just about writing English, rather its scientific English. Our editors are trained and highly experienced with the rules scientific English and how to apply them to a manuscript. Take look at the checklist that our editors use when reviewing your manuscripts.

Why should I get a professional to help me check my manuscript. Is a native-english speaker enough?

Although native-English speakers will be able to check the readability of the manuscript, its unlikely someone who is not trained in scientific writing will be able to correct your paper to the standard that international journals require. Writing a scientific manuscript goes beyond writing a normal essay but requires knowledge of specific rules. 

Can you make sure that my manuscript is corrected according to a specific style guide (APA 6th Edition, MLA, Turabian, Chicago Manual of Style, etc.)?

Yes we can. Just make sure that you specify your requirements when submitting your manuscript. The most common style guides used are the American Psychological Association (APA), Modern Language Association (MLA), TurabianChicago Manual of Style, Harvard Referencing, and Council of Science Editors (CSE). Most of the style guidelines are meant for formatting of the manuscript but if you have something else in mind you can also communicate that with us.

Can I communicate with the editors regarding my manuscript?

We have a specialist team of editors who’s sole job is to communicate with you regarding the details of your manuscript. If you have any questions or clarifications that you need to make about your work, before, during or after the edit, this specialist team will be happy to help you. 

How much does it cost?

QP provides a high quality service for a very affordable price. We charge our services based on word count. Take a look here for some more information about pricing. What’s more is that we offer 60% discounts to our QP+ members! Our prices are already the best on the market, but being a QP+ member means that you get unlimited discounts on your manuscripts submissions for the next 2 years! There are a limited amount of members each year however. You can check here to see if you are eligible to become a member. 

Why is your service so much cheaper than other editing companies? Is you quality less than theirs?

Not at all! We pride ourselves over our high quality of edits, which we can provide for a very affordable price. All of our editors are from, or have gradated from, top UK universities and all have been trained to identify typical mistakes Chinese authors make when writing manuscripts. The aim of QP is not solely to make a profit, but also to help Chinese authors share their work with the world.  

Can I get a discount?

From time to time we do offer discounts, so do keep an eye out for that on our social media (wechat) and website. If you are a student and money is an issue for you, then don’t worry. We understand the struggles of being a student and the necessity of having your manuscript language checked before you submit it to a journal. Our QP+ membership programme is designed to help you overcome the issue of finances. You can get around 60% discounts on your orders if you are a student or you are struggling with money. Learn more here.

Can I see a sample of your work?

Ofcourse you can- right here. Also, why don’t you take a look at this video of our senior editor explaining exactly what he does when checking your work.  

How long does it take to get my manuscript returned?

Normally our edits take 2-3 days to be returned to you, however if you require urgent turnarounds we can certainly help you with that. 

How do I order a service?

Its easy! All you need to do is select the service that you want (editing, translation etc) and simply upload your document to us. That’s it! We also make it easy for you to communicate with us and our language experts so you can be sure that you are going to get the high quality service that you expect. 

This is the first time that I am using QP. How can I trust you?

QP editors and staff are the most dedicated to helping you achieve your goals of publication. Our editors are all from, or have graduated from, top UK universities, so there is no one better to trust that our editors. Our service does not only focus on providing high quality linguistic aid but also to provide excellent customer service and support during the publications process. Our ethical values are unparalleled and we fully understand the importance of keeping your content confidential.

Do you have a minimum word count for an order?

No we do not. You can submit as small or large of a document that you wish. 

What do other people think of your service?

One of the most satisfying parts of editing scientific manuscripts is receiving the positive feedback and gratitude from our customers. Take a look for yourself what people think about our service.

Can you check my statistical analyses as well as my language?

Yes we can! However, they are two different services. If you would like an expert to look over your statistics or help you with them you can get more information by contacting us for a specific quote.

What if Im not satisfied with the quality of the service?

We take customer satisfaction and feedback very seriously. We pride our selves over the high quality of editing that we provide our customers. If, by any chance, you are not satisfied, we will re-edit your work for free or provide you with a full refund. If you are not satisfied for any other reason, please contact us and we will immediately look in to your issue. 

Do I need to be a QP+ member to have my manuscript edited?

No you do not, but if you are a member you can enjoy massive discounts on your manuscripts for the next 2 years. 

My journal has requested that I provide proof that my manuscript was checked by a professional editorial company. Can you give me a certificate?

Yes we can, all manuscripts will receive an official QP certificate of editing, stating that a professional native-english editor checked the manuscript and has reached the standard of publication. If you have any specific questions you can contact us. 

Will anyone steal my work?

Absolutely not! We are very careful when dealing with your manuscripts content. Only the editor has access to your work and it is not shared with anyone. For more information on our code of conduct and ethics click here. 

I just had my manuscript edited by a QP editor and I think he/she did a really good job. Can I get the full name of the editor to list them as as an co-author?

We are really glad that you’re are happy with the editors work, however we politely decline this offer because it is part of our company policy that editors do not receive credit on your manuscripts as they were not involved in your research process. All of the credit should be yours onlyz

What are you payment options?

We accept bank transfers (Visa, MasterCard, American Express, Discover, Diners, UnionPay and JCB cards) as well as PayPal. We also accept Alipay for our customers in China. 

Will you give me my money back if I choose to cancel my order?

If you choose to cancel your order, please make sure to contact us as soon as possible. If the editor has not completed the edit then we will be sure to give you back your money.

What does QP stand for?

QP, stands for QualityPublish. Our company goal is to provide a quality experience for authors at all stages of the publication process. We understand that publishing can be very challenging, so we are here to make things easier for you by giving you expert support every step of the way and also making it a lot more financially manageable. 

I have a question that was not part of the FAQ, can I speak to a real human?

Absolutely, there is a team of QP staff ready to help you. Get in touch here. We are here to help you! 

How can you help me prepare my manuscript for publication?

QP editors can help you in many ways! Just depends what you want help with. We provide services for all stages of the publication process, from writing coaching, translation, re-writing and editing of your manuscript to formatting of your tables and figures. Click here for more information about all of the services that we provide, or you can contact us here.

Do you only check my manuscript for spelling and grammar?

We do alot more! There is a lot more to check in a manuscript than spelling and grammar. Writing a manuscript is not just about writing English, rather its scientific English. Our editors are trained and highly experienced with the rules scientific English and how to apply them to a manuscript. Take look at the checklist that our editors use when reviewing your manuscripts.

Why should I get a professional to help me check my manuscript. Is a native-english speaker enough?

Although native-English speakers will be able to check the readability of the manuscript, its unlikely someone who is not trained in scientific writing will be able to correct your paper to the standard that international journals require. Writing a scientific manuscript goes beyond writing a normal essay but requires knowledge of specific rules. 

Can you make sure that my manuscript is corrected according to a specific style guide (APA 6th Edition, MLA, Turabian, Chicago Manual of Style, etc.)?

Yes we can. Just make sure that you specify your requirements when submitting your manuscript. The most common style guides used are the American Psychological Association (APA), Modern Language Association (MLA), TurabianChicago Manual of Style, Harvard Referencing, and Council of Science Editors (CSE). Most of the style guidelines are meant for formatting of the manuscript but if you have something else in mind you can also communicate that with us.

Can I communicate with the editors regarding my manuscript?

We have a specialist team of editors who’s sole job is to communicate with you regarding the details of your manuscript. If you have any questions or clarifications that you need to make about your work, before, during or after the edit, this specialist team will be happy to help you. 

How much does it cost?

QP provides a high quality service for a very affordable price. We charge our services based on word count. Take a look here for some more information about pricing. What’s more is that we offer 60% discounts to our QP+ members! Our prices are already the best on the market, but being a QP+ member means that you get unlimited discounts on your manuscripts submissions for the next 2 years! There are a limited amount of members each year however. You can check here to see if you are eligible to become a member. 

Why is your service so much cheaper than other editing companies? Is you quality less than theirs?

Not at all! We pride ourselves over our high quality of edits, which we can provide for a very affordable price. All of our editors are from, or have gradated from, top UK universities and all have been trained to identify typical mistakes Chinese authors make when writing manuscripts. The aim of QP is not solely to make a profit, but also to help Chinese authors share their work with the world.  

Can I get a discount?

From time to time we do offer discounts, so do keep an eye out for that on our social media (wechat) and website. If you are a student and money is an issue for you, then don’t worry. We understand the struggles of being a student and the necessity of having your manuscript language checked before you submit it to a journal. Our QP+ membership programme is designed to help you overcome the issue of finances. You can get around 60% discounts on your orders if you are a student or you are struggling with money. Learn more here.

Can I see a sample of your work?

Ofcourse you can- right here. Also, why don’t you take a look at this video of our senior editor explaining exactly what he does when checking your work.  

How long does it take to get my manuscript returned?

Normally our edits take 2-3 days to be returned to you, however if you require urgent turnarounds we can certainly help you with that. 

How do I order a service?

Its easy! All you need to do is select the service that you want (editing, translation etc) and simply upload your document to us. That’s it! We also make it easy for you to communicate with us and our language experts so you can be sure that you are going to get the high quality service that you expect. 

This is the first time that I am using QP. How can I trust you?

QP editors and staff are the most dedicated to helping you achieve your goals of publication. Our editors are all from, or have graduated from, top UK universities, so there is no one better to trust that our editors. Our service does not only focus on providing high quality linguistic aid but also to provide excellent customer service and support during the publications process. Our ethical values are unparalleled and we fully understand the importance of keeping your content confidential.

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